1. Information We Collect
When you use Mess Wala, we collect the following information to provide our services:
- Personal Information: Full name, phone number, and delivery address.
- Order Details: Subscription type, meal preferences, delivery history, and payment records.
- Account Information: Your 4-digit secret PIN (stored securely for login purposes).
- Feedback: Any reviews or feedback you voluntarily submit through the app.
2. How We Use Your Data
- Order Processing: To prepare and deliver your meals accurately and on time.
- Service Improvement: To analyze usage patterns and improve our menu, delivery, and overall experience.
- Communication: To send you important updates about your subscription, delivery status, and promotional offers.
- Customer Support: To resolve complaints, process refunds, and provide assistance.
3. Data Sharing
- We do not sell, rent, or share your personal data with any third parties for marketing purposes.
- Your data may be shared with delivery partners solely for the purpose of completing your food delivery.
- We may disclose data if required by law or court order.
4. Data Security
- All data is stored securely using Google Firebase cloud infrastructure with industry-standard encryption.
- We implement reasonable security measures to protect against unauthorized access or data breaches.
- However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
- You can request deletion of your account and associated data by contacting us.
- You can update your personal information through the app's Profile section.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date.
Last updated: April 2026